Frequently asked questions about our terms
Our terms forbid duplicate accounts. We detect them automatically and suspend or merge them. Multiple accounts breach our terms and can result in forfeiture of funds in duplicate wallets. If accidental, contact support immediately to explain and request reinstatement of your primary account.
You can update your email, phone and address via your account settings. Your name and date of birth cannot be changed once verified. If you need to correct these, email support with ID proof. Withdrawal payment methods can be modified through the wallet after verification with a one-time code.
Deposits via DANA, OVO, GoPay and QRIS clear instantly once verified. Withdrawals are processed within two hours during business days; the receiving bank or app then clears the funds (typically 1–5 minutes for QRIS, 5–15 minutes for OVO and GoPay, up to 30 minutes for bank transfers).
Our terms allow unlimited daily withdrawals, but each request is reviewed for fraud signals. Large or frequent withdrawals may require additional verification. Contact support if a withdrawal is declined; we'll explain the reason and guide you through verification steps.
When you close your account, we retain your encrypted data for 36 months for dispute resolution and fraud prevention. You can request deletion of non-essential data (e.g., marketing preferences) immediately. After 36 months, we delete or anonymize your full record unless legal obligations require retention.
Yes. You can request a temporary account pause (7 to 90 days) or permanent closure via your account settings or by emailing support. Once locked, you cannot log in or place bets. Temporary locks can be extended or converted to permanent closure at any time.
Disputes are first resolved through our support team via email or live chat. If unresolved within 14 days, you can escalate via your account dashboard to our disputes officer. We keep records of all exchanges. The terms specify that disputes are governed by the laws where local law permits access.
